Grosvenor Gardens Healthcare Terms & Conditions
Introduction
Thank you for choosing to undergo your treatment at Grosvenor Gardens Healthcare The health and wellbeing of our patients is at the heart of all we do. Our priority is providing you, as our patient, with the highest quality personalised treatment.
These Terms are intended to give you a guide to the process you are about to undertake to allow you to undergo your appointment/ treatment with peace of mind. You will be asked to sign agreement to these Terms when you attend an appointment and/or are admitted to Grosvenor Gardens Healthcare for treatment. Please take some time to read this document and do not hesitate to contact us if you have any questions.
These Terms form the basis of the contractual Agreement between you and Grosvenor Gardens Healthcare. The contract between you and Grosvenor Gardens Healthcare for your care can be separate and different to the contract that you will have with your consultant (which may or may not be written) if your appointment/procedure is directly arranged by the consultant but not the clinic.
Booking on behalf of others
If you make a booking on someone else’s behalf, then you confirm you have their consent to do so and you agree to be responsible for verifying that any information you provide on behalf of the patient is complete and accurate.
By booking on someone else’s behalf, you are responsible for making all payments due in connection with a booking, notifying us of any changes or cancellations and keeping the patient informed. By booking an appointment, you are confirming your acceptance to these terms, you confirm that you have the authority of the patient to enter into the Contract on their behalf.
Our services (IMPORTANT – Please read carefully)
GGH provides a variety of outpatient healthcare services including: consultations, physiotherapy, and diagnostic services (including but not limited to pathology tests, ultrasound scans, procedures).
Please pay particular attention to the sections in the Patient Terms about Consultants. Consultants are independent practitioners and not employees of GGH. For example, an appointment booked online for an outpatient consultation with a consultant is arranged by GGH on the Consultant’s behalf and the fee is held, by us, as collection agent of the Consultant for the administrative convenience of all parties. The Consultant will be responsible for the Care he/she gives you. We will not be liable for any act or omission of a consultant (or the company or partnership that employs or engages the Consultant).
Payment
Deposit payment for the cost of your appointment will be required once you have chosen a convenient date and time and provided your registration details. On receipt of deposit payment your booking will be confirmed.
As the details of your credit/debit card used to pay for your booking, will not be stored by us, a card swipe will be taken on your arrival at the Clinic reception to cover any additional services such as if an you receive any additional services (eg a blood test, scan or other diagnostic test).
Cancellation and Refunds
You are free to change your mind about any appointment or course of treatment at any time. However, Grosvenor Gardens Healthcare charge cancellation fees for missed outpatient and diagnostic appointments/ procedures or when you cancel with less than forty-eight (48) hours’ notice (two business days’ notice is required).
Should the Patient wish to cancel or postpone a booked procedure scheduled by GGH, the Patient must notify the Company and the following schedule of cancellation/postponement charges will apply:
Prior to 48 hours business day notice- full refund will be processed. Refunds will only be paid to the cardholder or person who made the original payment and will be made through the same means as payment was made.
If you wish to rearrange or cancel a booking you should call the Clinic Reception as soon as possible. If you cancel a booked appointment/ procedure at any time up to 48 hours before the appointment you will receive a full refund if the appointment cannot be rescheduled to a convenient time and date.
If you are unable to attend or otherwise need to cancel a booked appointment/ procedure within 48 hours of the appointment then no refund will be payable.
If you agree with the appointment/ procedure and make the deposit payment but are unable to receive services because you are not in an appropriate physical condition then you will not be entitled to a refund.
Medical registries
Your information (including medical information) may be disclosed to medical registries including, but not limited to, the National Joint Registry, Cancer Registry and Public Health England in accordance with s.251 NHS Act 2006 and the Health Service (Control of Patient Information) Regulations 2002. A more comprehensive (although not exhaustive) list is provided in our PN, along with more details as to the basis upon which that information is shared.
We are expected to participate in any national registries or audits that accept data from the private sector, although in many cases those registries will have their own, separate consent process which you will be asked to consider on a case-by-case basis. If you object to your information being held by any registry, please contact the relevant registry directly.
Your information (including medical information) may also be disclosed by your clinician to a medical registry. If you object to your information being provided to and held by any registry, please tell your clinician directly.
Healthcare regulatory
As part of a UK-wide programme to improve the public’s access to information on the quality and outcome of private healthcare, we are required to share certain information related to your treatment with the Private Healthcare Information Network (“PHIN”), an organisation who will monitor outcomes of patients who receive private treatment. As we are under a specific legal obligation to share information relating to your private treatment and care with PHIN, we do not require your consent to do so. Further information is set out within our Privacy Notice.
PHIN, like us, will apply the highest standards of confidentiality to personal information in accordance with data protection laws and the duty of confidentiality. Further information about how PHIN uses information, including its Privacy Notice, is available at www.phin.org.uk.